Customer Policy

Customer Policy

COVID-19 Update: Please note there are USPS shipping delays that are out of Moo G's control. 

A note from Moo G Clips:
While we take great care in the assembly of our products, some of our clips may contain small pieces and some are small pieces themselves. Please supervise small children at all times while using our products. Moo G Clips also suggests taking off any clips and/or bands before nap time, bed time, and in car seats. Moo G Clips are not waterproof and should be handled gently. By purchasing Moo G Clips' products, the purchaser takes all risks associated with these items and Moo G Clips is not held liable. 

Our turn around time (the time it takes to process your order):
Moo G Clips will send your order out as soon as possible, but please allow up to 10 business days (due to how COVID has turned everything upside down, kids are at home for school, etc, this was extended by a few days) from the time your order is placed until your order is shipped (when it leaves Moo G Clips). That does not include actual shipping time.
ATTENTION: If you have purchased during a big sale like Black Friday or a Facebook Showcase event, please allow 1-3 extra days.

Payment Methods:
Moo G Clips currently accepts all major credit cards, Amazon Pay, and PayPal. We now offer Afterpay and Sezzle as checkout options, where you can order now and make 4 equal payments every two weeks on orders over $35 (zero interest, no credit checks, and no fees). 

Sales Tax:
No Sales tax will be charged on orders outside of the state of Washington. All orders within the state of Washington will be charged the appropriate sales tax on merchandise.

For all orders within the United States:

Please note due to COVID and everything else the USPS has going on, there are delays with how long it takes a shipment to arrive. This is completely out of our hands and we have no control. Please be patient and check your tracking for current information. 

Orders with in the US that are $0 - $34.99 have a flat rate shipping & handling fee (USPS First Class Mail) of $5
If you spend $35 or more your shipping and handling is FREE!!

*Should you need to request rushed processing (such as shipping the day after your order was placed), there will be a $10 charge. That does not change the speed of shipping, just the speed in which the order is processed, but there is also an option for priority shipping. Add this item to your cart for rush orders. 

For all International Orders:

Due to the changes with GDPR, at the moment we do not ship internationally. Should you want an order shipped internationally, please first contact us, so we can arrange it.

Return Policy
Moo G accepts returns and exchanges (in its original packaging) up to 5 days from when the items were received on items listed on the website.

Moo G will NOT accept returns or exchanges on any items after this time period.

Moo G does NOT accept returns or exchanges on custom order items (such as items not listed on the website or personalized items), clearance items, or items you have received as a gift.

To return or exchange an item please email us at 

Address for returns:

Moo G Clips 

5116 S Raymond St

Seattle, WA 98118

Once Moo G receives your returned merchandise we will contact you regarding crediting your account or exchanging the item(s). Please note that shipping charges are not refundable and the customer must pay shipping to return items to Moo G. If the return is due to our error, no additional shipping charges are due once we receive the merchandise.

Please see our FAQ page for additional information.