Customer Policy

Customer Policy


A note from Moo G Clips:
While we take great care in the assembly of our products, some of our clips may contain small pieces. Please supervise small children while using our products. Moo G also suggests taking off any clips before nap time and bed time. Moo G Clips are not waterproof and should be handled gently.


Payment Methods:
Moo G Clips currently accepts all major credit cards and PayPal.


Sales Tax:
No Sales tax will be charged on orders outside of the state of Washington. All orders within the state of Washington will be charged a 9.6% sales tax on merchandise.


Shipping
For all orders within the United States:


If you spend $1 - $14.99 your shipping and handling fee (USPS First Class Mail) is only $2.95
If you spend $15 - $49.99 your shipping and handling fee is $5
If you spend $50 or more your shipping and handling is FREE!!


*Should you need to request rushed processing (such as shipping the day after your order was placed), there will be a charge. That does not change the speed of shipping, just the speed in which the order is processed. 

For all International Orders:*

If you spend $1 - $99 your shipping and handling fee (USPS First Class Mail) is $8
If you spend $100 or more your shipping and handling fee (USPS First Class Mail) is $10

*Please be aware that First Class International Shipping can take 3 weeks for packages to be received (It is normally faster than that, but there are instances when it has taken that long). If you need your package rushed, the USPS Priority International Rates are very high, so there will be a $30 Priority International fee. 

Return Policy
Moo G accepts returns and exchanges (in its original packaging) up to 5 days from when the items were received on items listed on the website.


Moo G does NOT accept returns on special custom order items (such as items not listed on the website). 

Moo G will NOT accept returns or exchanges on any items after this time period.

To return or exchange an item please email us at info@moogclips.com.

Once Moo G receives your returned merchandise we will contact you regarding crediting your account or exchanging the item(s). Please note that shipping charges are not refundable and the customer must pay shipping to return items to Moo G. If the return is due to our error, no additional shipping charges are due once we receive the merchandise.

Please see our FAQ page for additional information.