PRODUCTS & ORDERING
What if I want a different color ribbon or color combination than what is shown on your website?
We're happy to customize your Moo G band, bow or clip. Please contact us to find out about our color and ribbon options. If we don't have your request in stock, we'll work with you to customize your Moo G order.
Do you do custom orders?
Yes! Moo G Clips creates custom orders for specific outfits and all special occasions (weddings, parties, family portraits, etc). You can email us pictures of the clothing you would like us to match the order to, and we will work together to create the perfect look.
What happens if a headband or clip breaks?
Moo G Clips and Bands are delicate and should be treated as such. If there was an error in the order or if something broke during the shipping process, we will exchange/replace the item. If your clip or band breaks as a result of being mishandled, (for example someone stepping on it), Moo G will not exchange or replace it. Girls who are younger than age 5 should have help with their hard bands. Pulling on the ends to see how wide the band can open is something that very young girls tend to do. Unfortunately that would result in any headband breaking.
How should I store my Moo G Clips and Bands?
To help prevent wear and tear, damage and to prolong the life of your Moo G products, Moo G recommends storing your items carefully (our clip hangers, a headband holder, a vase, a decorated roll of paper towel, a sealed bin with items placed carefully). The more your Moo G Clips and Bands are handled, the more wear and tear on the items. Moo G Clips and Bands are hand made designer items and should be treated as such.
Are Moo G Clips waterproof?
No, Moo G Clips and Bands are not waterproof. That includes washing machines, showers, and babies/toddlers sucking on their clips.
Which kind of clip or band is best for me to buy?
You have so many Moo G options! Please consider the age of the child, how much hair she has and the texture of her hair.
- Small snap clips are great for babies.
- Alligator clips can hold a lot more hair. Our no-slip grip really does work! If you need something that won't slide out of thin, slippery hair, our alligator clips are an excellent choice.
- Skinny bands are fabulous for newborns all the way up to adults. Please let us know what age you are buying for if you want a size different than our one-size fits most. Skinny bands also work extremely well for thick and/or curly hair.
- Hard bands are generally for ages 3 and up.
SHIPPING & HANDLING
How quickly will you ship my order?
Moo G Clips will send your order out as soon as possible, but please allow up to 7 business days from the time your order is placed until your order is shipped (when it leaves Moo G Clips). That does not include actual shipping time.
Do you ship internationally?
Yes! Moo G Clips ships all over the world. Please be aware that shipping internationally via first class international mail can take up to three weeks for packages to arrive.
If I need my order rushed, is that possible?
Moo G Clips can rush the process (order shipped next business day) of your order for a fee of $10. This is a rush for the processing, NOT the shipping method. Add this item to your cart for rush orders.
Do you gift-wrap?
Each Moo G Clip is packaged in its' own individual clear bag with hang tab and Moo G label. It's all ready for gift giving and Moo G would be happy to send the gift for you at no extra charge, which includes a handwritten note with your personal message on a gift card. Just mention in the cart notes that this is a gift and what note you would like written.